Operations Consulting

Rapid stabilization, measurable results, and flexible leadership support — tailored to your transit agency's size and budget.

Runway Ops delivers hands-on operations consulting that gets results fast and lasts. From 90-day turnarounds to ongoing executive guidance, we help public transit agencies and ground passenger transportation providers solve real problems: on-time performance, dispatch flow, driver retention, compliance pressure, new contract transitions, and more. Led by Jason Snow with 27 years of experience—from driver to COO—we implement fixes that your team can own long-term.

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We Implement — We Don’t Just Advise

Transit doesn’t wait for long planning cycles. Our operations consulting is built for speed, clarity, and sustainability. We enter your environment, identify the highest-leverage changes, and put them in place alongside your team. Every engagement includes clear metrics so you can see — and prove — the improvement.

Quick Wins

Results in weeks, not months.

Measurable ROI

On-time %, cost per hour, overtime reduction, compliance closure.

Knowledge Transfer

We train your team to sustain gains independently.

Flexible Models

Project-based, short-term, or long-term retainer.

Transit Quality Optimization Framework (TQF)

90-Day Audit + Intervention Program

TQF is a structured, on-site program that benchmarks your operation against industry performance standards, eliminates waste, and delivers immediate, quantifiable improvement. Ideal when you need fast stabilization or preparation for major changes.

6-Step Overview

  1. Map & Cut Waste: Identify inefficiencies in routes, handoffs, dwells, and recovery.
  2. Establish Three Rocks: Prioritize the three highest-impact levers driving your KPIs.
  3. Daily Huddles & Accountability: Short, focused morning alignments to track progress.
  4. Live Ops Dashboard: Simple real-time visibility of critical metrics.
  5. Spot Audits & Immediate Fixes: Unannounced checks to verify execution and correct on the spot.
  6. Storybank & Proof of Wins: Document results for future bids, audits, and internal buy-in.

Program Outcomes

  • Improved on-time performance
  • Reduced driver turnover and dispatch stress
  • Lower cost per revenue hour
  • Faster audit finding closure
  • Stronger compliance position

Ready for a 90-day transformation?

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Fractional Leadership

Interim & Retainer Executive Support — On Your Terms

When you need seasoned transit leadership but not a full-time hire, fractional leadership delivers exactly what you need: an experienced executive working part-time or on retainer, fully embedded in your operation.

Short-term Interim

3–6 months to bridge vacancies, stabilize transitions, or lead specific projects.

Longer-term Retainers

Ongoing part-time support (e.g., 1–2 days/week) for routine leadership and executive oversight — ideal for smaller agencies.

Project-based Support

Focused engagements to implement new processes, coach internal teams, or prepare for audits/contracts.

Typical Roles

  • Senior Operations
  • Safety, Risk & Compliance
  • Business Development
  • Maintenance
  • Others tailored to your operation

Key Benefits

  • Immediate expertise without recruitment delays
  • Cost-effective: pay only for the engagement you need
  • Knowledge transfer to strengthen internal teams
  • Scalable: from crisis intervention to advisory

Need leadership support — short-term or ongoing?

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Ready to Move Your Operation Forward?

Whether through the structured TQF program, flexible fractional leadership, or both, we’re ready to help. Schedule a no-pressure discovery call today to map your current challenges.

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